Effective July 2, 2026
We collect a few distinct categories of information:
We do not sell personal information. We share data only with service providers who process it on our behalf, under contract, to run the service:
We may also disclose information if required by law, to protect our rights, or in connection with a merger, acquisition, or sale of assets (with notice to affected users where required).
We retain account and customer content for as long as your account is active, plus a limited period afterward for legal and operational purposes, unless you request earlier deletion (see Section 6 and 7 below). Uploaded documents are processed through our pipeline's event system, which has its own short-term retention independent of your account data. We use industry-standard technical and organizational safeguards, including encryption in transit, role-scoped database access controls, and per-tenant data isolation. No system is perfectly secure, and we cannot guarantee absolute security.
If you are located in the European Economic Area or the United Kingdom, we process personal data under these legal bases: performance of a contract (running your account), legitimate interests (operating and securing the service, and — for business-contact data your organization sources — B2B outreach on behalf of our customers), and consent (where required, e.g. certain marketing communications).
You have the right to:
Where we transfer personal data outside the EEA/UK, we rely on appropriate safeguards such as Standard Contractual Clauses. Account holders can exercise most rights directly from Settings → Privacy; for anything else, email privacy@tenantscout.ai.
The table below summarizes the categories of personal information we have collected in the preceding 12 months, consistent with CCPA/CPRA disclosure requirements:
| Category | Examples | Sold or shared? |
|---|---|---|
| Identifiers | Name, email, IP address | No |
| Commercial information | Subscription plan, billing history | No |
| Internet/network activity | App usage, log data | No |
| Professional/business data | Uploaded listings, notes, prospect/contact records | No |
We do not sell personal information for money. We also do not "share" it, as that term is defined by the CPRA, for cross-context behavioral advertising.
California residents have the right to:
You may exercise these rights yourself, or through an authorized agent. Account holders can use Settings → Privacy to opt out and to delete their data; anyone — including a business or individual who appears in a call list generated by one of our customers — can email privacy@tenantscout.ai to request deletion or an opt-out, and we will suppress that record across the platform.
TenantScout does not sell personal information, and does not share it for cross-context behavioral advertising. If you would still like to register a "do not sell or share" preference on your account, or if you are not a TenantScout user but want a record suppressed from our platform (for example, because your business contact information appears on a customer's call list), you can:
We use only strictly necessary cookies — for authentication and session management, and to remember your active organization. We do not use third-party advertising or tracking cookies.
TenantScout is intended for business use and is not directed at children. We do not knowingly collect personal information from anyone under 16.
We may update this policy from time to time; material changes will be reflected by the "Effective" date above. Questions, requests, or complaints about this policy or your data can be sent to privacy@tenantscout.ai.