Effective July 2, 2026
The Service is intended for business use by commercial real-estate brokers and their teams. You must be at least 18 years old and able to form a binding contract to use the Service. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
Access is licensed per seat, per organization ("org"). The person who creates an org (the "leader") is responsible for managing team membership, invitations, and billing for that org. Each individual account is for use by one person; sharing login credentials across multiple people is not permitted. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.
TenantScout analyzes property listings to identify highest-and-best uses, generates lists of prospective tenants or buyers, sources business contact details (phone, website, and public-records ownership information where available), and produces AI-assisted summaries, scoring, and outreach drafts.
The Service is an informational and productivity tool, not professional advice. Highest-and-best-use analyses, lead scores, economic calculations, and AI-generated text are provided to assist your work — they are not legal, financial, appraisal, or brokerage advice, and they may contain errors or omissions. You are responsible for independently verifying any output before relying on it or acting on it with a client or third party.
You agree not to:
Outbound communications are your responsibility. The Service surfaces contact information and, in some cases, do-not-call ("DNC") suppression tooling to assist you — but that tooling is an aid, not a guarantee. You are solely responsible for complying with the Telephone Consumer Protection Act (TCPA), federal and state do-not-call registries, CAN-SPAM, and any other law governing how you contact prospects, in the jurisdictions where you operate.
You are also responsible for complying with applicable export-control and sanctions laws in your use of the Service.
As between you and us, you retain ownership of the content you upload or create in the Service ("Customer Content"). You grant us a limited, non-exclusive license to host, process, and transmit Customer Content solely to provide and improve the Service. We own all right, title, and interest in the Service itself, including our software, models, designs, and trademarks. If you send us feedback or suggestions, you grant us the right to use them without restriction or compensation.
When you submit a document, page, or URL to the Service — including by pasting a listing link for us to retrieve on your behalf — you represent and warrant that you own that material or are otherwise licensed or authorized to use it for your business purposes. You agree not to submit a source whose own terms of use you would breach by having us access or process it, and you are responsible for that determination.
When you paste a link instead of uploading a file, the Service performs a single, user-directed retrieval of that specific page or document at your request — it is not a crawler and does not browse beyond the page you gave us. We honor robots.txt directives, and we do not attempt to log in, authenticate, or otherwise bypass a paywall, login wall, or technical access restriction on any third-party site. From a fetched page we extract only factual listing data (for example, address, size, price, and unit mix) for our analysis; we do not store photographs or the site's creative or descriptive text.
Subscriptions are billed at the rate shown at checkout (standard pricing is $99/seat/month billed annually, or $149/seat/month billed monthly — both available at any team size), and include 10 listings per seat per month; additional listing packages are available for higher-volume usage. Annual plans are a twelve-month commitment charged upfront. Subscriptions renew automatically until canceled. You may cancel at any time from your billing settings; cancellation takes effect at the end of the current billing period. Except where required by law, fees are non-refundable. We may change our pricing with advance notice; continued use after a price change becomes effective constitutes acceptance of the new price.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY ANALYSIS, SCORE, OR AI-GENERATED CONTENT WILL BE ACCURATE OR COMPLETE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL MERIDIAN BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
You agree to indemnify and hold Meridian harmless from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from: (a) your use or misuse of the Service; (b) your violation of these Terms or applicable law, including outbound-communication laws such as the TCPA; or (c) Customer Content you upload or generate through the Service.
You may stop using the Service and delete your account at any time from Settings → Privacy. We may suspend or terminate your access if you materially breach these Terms and do not cure the breach within a reasonable period after notice, or immediately for conduct that poses a security or legal risk. Upon termination, we may delete your account data after a reasonable period (typically 30 days), subject to our data-retention obligations described in our Privacy Policy.
Please read this section carefully — it affects your legal rights.
Before filing a claim, you agree to first contact us at privacy@tenantscout.ai and attempt in good faith to resolve the dispute informally for at least 30 days.
If a dispute is not resolved informally, you and Meridian agree that it will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules, rather than in court, except that either party may bring an individual claim in small-claims court, and either party may seek injunctive or other equitable relief for actual or threatened infringement of intellectual property rights.
YOU AND MERIDIAN AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. If this class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court, and the remainder of this arbitration agreement will remain in effect for all other claims.
You may opt out of this arbitration agreement by emailing privacy@tenantscout.ai with your name and account email and a clear statement that you wish to opt out, within 30 days of first accepting these Terms. Opting out does not affect any other part of these Terms.
These Terms are governed by the laws of the State of California, without regard to its conflict of laws principles. For any dispute not subject to arbitration under Section 12, you and Meridian agree to the exclusive jurisdiction of the state and federal courts located in California.
We respect the intellectual property rights of others and expect users of the Service to do the same. We respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act ("DMCA").
If you believe content accessible through the Service infringes your copyright, send a written notice to our designated agent at dmca@tenantscout.ai that includes:
If you believe material you submitted was removed or disabled by mistake or misidentification, you may send a counter-notice to dmca@tenantscout.ai identifying the material and its prior location, including a statement under penalty of perjury that you have a good-faith belief the material was removed in error, and including your name, address, telephone number, signature, and a consent to the jurisdiction of the federal court in your district (or, if outside the U.S., an applicable federal district court), and that you will accept service of process from the person who filed the original notice.
We will terminate, in appropriate circumstances, the accounts of users who are determined to be repeat infringers.
We may update these Terms from time to time; material changes will be reflected by the "Effective" date above and, where required, additional notice. If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Meridian regarding the Service. Questions about these Terms can be sent to privacy@tenantscout.ai.